Here’s a Refund Policy tailored to your needs, especially noting that your products are listed on Amazon and refunds are handled through Amazon.

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Refund Policy

Effective Date: 2nd January 2024

Thank you for shopping at PICKSPANDA.COM (operated by PRAGAART). We strive to ensure that all our customers are satisfied with their purchases. Please note that since our products are listed and sold through Amazon, all refund and return requests must be processed directly through Amazon according to their refund and return policy.

By purchasing our products, you acknowledge that PICKSPANDA.COM operates through Amazon’s marketplace, and all refund and return requests for products purchased from our website will be handled by Amazon, in accordance with their policies.

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Refund Process

1. Eligibility for Refunds:

   • Refunds are available for products purchased through Amazon only if the product is returned within Amazon’s specified return window, typically 30 days from the date of purchase.
   • Items must be unused, in original packaging, and in the same condition as received in order to qualify for a refund.
   • Shipping Fees: If the product is defective, damaged during shipping, or not as described, Amazon may cover the return shipping costs. Otherwise, the customer may be responsible for return shipping fees.

2. Return Instructions:

   • Step 1: Visit your Amazon account and navigate to “Your Orders.”
   • Step 2: Find the order you wish to return and select “Return or Replace Items.”
   • Step 3: Follow the instructions provided by Amazon to complete the return.
   • Step 4: Once Amazon processes the return, the refund will be issued to your original payment method.

3. Refund Timeframe:

   • After your return is received and processed by Amazon, it can take up to 10 business days for the refund to be reflected in your account.

4. Product Issues:

   • If your product is damaged, defective, or not as described, you can request a full refund through Amazon, including the return shipping costs. Please make sure to notify Amazon immediately upon receiving the product to initiate the return.

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Non-Refundable Items

The following items are not eligible for refund:

• Products that have been used or damaged after delivery.
• Products that are returned more than 30 days after the purchase date.
• Items that were purchased from a third-party seller or from other websites.

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How to Contact Amazon for Refunds

If you have any issues with your order or need assistance with your refund request, please reach out to Amazon’s Customer Service team directly. Amazon provides 24/7 support for any order-related queries.

To contact Amazon, you can use their Help & Customer Service page or call their customer service number.

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Disclaimer

• PICKSPANDA.COM (PRAGAART) is not responsible for the refund process, as it is managed by Amazon directly. All refund and return inquiries must go through Amazon’s platform.
• We are committed to ensuring that you are satisfied with your purchase, but all refunds, returns, and exchanges will follow Amazon’s policies.

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By purchasing products listed through PICKSPANDA.COM, you agree to adhere to this Refund Policy and acknowledge that the refund and return process will be handled by Amazon.

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Important Notes:

• Ensure that your customers know the process is handled by Amazon and include any necessary links or contacts for Amazon’s customer service.
• This policy should also be reviewed to ensure it’s aligned with Amazon’s latest return and refund policies.
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• Important Links:

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